Trusted by thousands of sign, print and digital businesses

Remote Assistance

Customers with a valid support contract are entitled to remote assistance. In order to allow our support team to securely connect your machine, please download the correct TeamViewer client below:

teamview-pc   Or   teamview-mac

Support Desk Opening Times

Monday – Thursday:
07:30 – 17:30
Friday:
07:30 – 16:00

Support Contracts

Clarity Professional and Clarity Lite Support Contracts are designed to keep users software functional and optimised within their business.

Unlimited telephone and email support as well as immediate access to all software upgrades, allows users to understand their software, and keep at the fore-front of new features and obtain the maximum potential from the software.

We operate a call logging process and response is usually immediate and we endeavour to solve problems on first call. If the nature of a problem needs detailed investigation we operate a structured escalation process to resolve any issues.

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Excluded from Standard Services Support Contract:

  • Clarity Professional software problems that are a direct consequence of hardware failure
  • 3rd party software or operating system problems of any nature
  • Malicious or accidental damage to Clarity Professional products of any kind
  • Call-out time and time on-site is not included
  • Hardware issues of any kind.

Additional Support Services may be ordered for the following:

  • Clarity Professional Report writing and modification
  • Clarity Professional bespoke Calc-Wizard development
  • Software programming changes
  • System, network and PC hardware maintenance
  • Optimisation of network performance
  • On-site work where cost of travel to and from customer site including time spent during travel, any necessary accommodation and time spent on customer site if problems can not be corrected by telephone or email.

 

For further pricing information or to arrange your support contract call our sales team on+44 (0)121 248 2448

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